A real person, on the other end.
Questions about an order, a return, or a particular batch are answered by someone here, not a script. Email us, call us, or write to the address below. We will get back to you.
- Phone
- +1 (707) 683-8065
- Phone hours
- Mon–Fri, 9AM–6PM EST
- Based in
- Spokane, Washington
- Typical reply
- Within 1 business day
Two plain ways to talk to us.
Email is the surest way to reach us and gives us your order details to work from. Prefer to talk it through? The line below is answered during business hours.
Orders, returns, shipping, or a question about a batch. Include your order number if you have one and we will usually reply within one business day.
Email supportSpeak with someone on the support team about an order in progress or a question before you buy.
Monday–Friday, 9AM–6PM EST
Our address, and our hours.
We work out of Spokane, Washington. Mail reaches us at the address below; the hours are when someone is here to answer it.
- ESTMon–Fri
- 11AM–7PM
- PSTMon–Fri
- 8AM–4PM
Daily, 8AM–8PM EST
If you ordered from an ad or a social post, our team is on hand every day during these hours.
The answer may already be on the page.
Shipping, returns, and how to apply the balm or the cream are written out plainly. It is often the quickest way to your answer.